Terms of Sale

Last updated: 13 September 2026

1. Who we are

Santa Letter Studio (“we”, “us”) is a trading name of Emma Priddey, a sole trader, of 8 Kinevor Close, Mortehoe, Devon EX34 7EE, United Kingdom. You can reach us at hello@santaletterstudio.com.

2. What we sell

We sell a personalised digital keepsake kit: six printable pieces supplied as print-ready PDF files. Everything is delivered as a download. Nothing is posted to you, and no physical product forms part of your purchase.

3. Personalising and previewing

You may personalise and preview a kit free of charge. The on-screen preview is watermarked. You are responsible for the accuracy of the details you enter, so please check spelling before you buy, as we print exactly what you type. Once you have paid, your kit is fixed as purchased; editing it afterwards starts a new kit. If you spot a mistake in a name or other detail after paying, email us and we will correct that kit for free.

4. Price and payment

The price is shown on the site before you pay and includes any VAT due. Payment is taken by Stripe; we never see or store your card details. Your order is complete when payment is confirmed and your download is unlocked.

5. Your right to cancel, and why it ends

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would normally have 14 days to cancel. Because we supply digital content immediately, you are asked at checkout to agree that we may begin supply straight away and to acknowledge that you therefore lose that 14-day right.

If you do not wish to give up that right, do not complete the purchase. See our Refunds policy for what we do in practice.

6. What you may do with your kit

We grant you a personal, non-exclusive licence to use, print and reprint the kit you purchased for your own household and as gifts, as many times as you like. Each kit is personalised for one child; a kit for another child is a separate purchase. You may not resell it, redistribute the files, use it commercially, or offer it as a template or service to others.

We retain all rights in the underlying designs, artwork, typography and text. Your personalisation belongs to you; the templates do not.

7. Technical requirements

You will need a device with a modern browser, an internet connection to download, and a printer to print at home. We supply US Letter and A4 sizes. We cannot guarantee the behaviour or colour output of any particular printer.

8. Availability

We aim to keep the service available at all times, particularly in December, but we do not guarantee uninterrupted access. If a technical fault prevents you from downloading a kit you have paid for, we will fix it or refund you.

9. Our liability

We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability to you is limited to the amount you paid for your kit. We are not liable for indirect or consequential loss.

Nothing in these terms affects your statutory rights as a consumer.

10. Children’s details

The kit is bought by an adult and personalised with a child’s first name and town. By purchasing you confirm you are 18 or over and are the parent or guardian of the child, or have their permission to use those details. How we handle that information is set out in our Privacy policy.

11. Governing law

These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your own jurisdiction.

12. Changes

We may update these terms. The version that applies to your purchase is the one published when you paid.